Frequently Asked Questions
Program Classes
How do I know when I do not have class?
Can I sign up for a class once the term has started?
Yes! Our standard return policy is up to 30 days for unopened, unused product. However, if 30 days have gone by since your purchase and you feel there was some defect, issue with quality, or other concern, please come in and we will do everything in our power to ensure you are 100% satisfied.
To be eligible for a return, your item must be unused and in the same condition that you
received it (in its original packaging).
If I am on a waiting list, should I show up for class?
Yes! Our standard return policy is up to 30 days for unopened, unused product. However, if 30 days have gone by since your purchase and you feel there was some defect, issue with quality, or other concern, please come in and we will do everything in our power to ensure you are 100% satisfied.
To be eligible for a return, your item must be unused and in the same condition that you
received it (in its original packaging).
What if the class I want is already full?
Yes! Our standard return policy is up to 30 days for unopened, unused product. However, if 30 days have gone by since your purchase and you feel there was some defect, issue with quality, or other concern, please come in and we will do everything in our power to ensure you are 100% satisfied.
To be eligible for a return, your item must be unused and in the same condition that you
received it (in its original packaging).
At What Age Must My Child Use The Gender-appropriate Locker Room?
Yes! Our standard return policy is up to 30 days for unopened, unused product. However, if 30 days have gone by since your purchase and you feel there was some defect, issue with quality, or other concern, please come in and we will do everything in our power to ensure you are 100% satisfied.
To be eligible for a return, your item must be unused and in the same condition that you
received it (in its original packaging).
How do I register for classes?
Am I eligible for family or priority registration?
Do I have to be a member of Eagle Elite to register for classes?
What type of membership qualifies for a reduced rate on program classes?
Do you offer a reduced rate for seniors?
Registration Questions
Youth Aquatics
My child is advanced. How do I get them enrolled in an advanced swim class?
Can I transfer from one class to another or to private lessons?
When can I start private swim lessons?
My child is advanced. How do I get them enrolled in an advanced sports class?
Do you allow spectators in sports classes?
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